Gryter Support

Answers to common questions are below. For anything else, email [email protected].

Contact

• Questions about billing, your account or the app, and feedback: [email protected]
• Privacy and data requests: [email protected]
• Bugs: in the app, open Settings and tap Report a bug. Your report includes your device and app version, so we can look into it.

How do I cancel my subscription?

Subscriptions are billed through the App Store or Google Play, so you cancel them in your store account. Gryter can't cancel a subscription for you.

While your subscription is active, you can also open Settings in the app and tap Subscription. This opens your store's subscriptions page.

After you cancel, you keep access until the end of the current billing period. After that, you'll need a subscription to use Gryter again.

If you've signed in with Google or Apple, cancelling doesn't delete your training history. It stays on your account and comes back if you subscribe again. To remove it, delete your account. If you'd like a copy of your data first, email [email protected].

Deleting your Gryter account doesn't cancel your subscription.

How do I delete my account?

You can delete your account in the app or by email. Our account deletion page has the steps, and explains what we delete and what may be kept.

How do I get a copy of my data?

Email [email protected] from the email address linked to your Gryter account, and we'll send you a copy.

How do I get a refund?

Payments go through Apple or Google, so refunds follow their refund policies. If you get stuck, email [email protected].

I can't sign in

There's no Gryter password. You sign in with your Google account, or on iPhone and iPad with your Apple account.

If you can't get into your Google or Apple account, recover it with Google or Apple first. When you sign in to Gryter with the same account, your training history comes back.

What does the AI know about me?

Our Privacy Policy explains which AI providers we use, what we send them and how they handle it.

How do I restore my subscription?

In the app, open Settings and tap Restore purchases. The subscription screen has a Restore button too.

Restoring checks the App Store or Google Play account signed in on your phone, so make sure it's the one you subscribed with.

Still need help?

Email [email protected]. Tell us your device model and operating system version, and add a screenshot if you can. For bugs, Report a bug in the app adds your device and app version for you.